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Term and Conditions


1. Service

1.1 Pro-Balacne Knives (hereinafter referred to as "the company") has registered trademarks in China and Hong Kong. The company provides consumers with a one-stop online shopping platform for kitchenware through the Internet. These terms apply to your browsing and use of this website, and the purchase of goods or services from the company through this website means that you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.

1.2 The company reserves all rights to change these terms and conditions at any time and from time to time without notice. The revised terms and conditions will be effective from the date of publication. Your continued use of the company's website and services is deemed to be your agreement to accept the latest version of these terms and conditions.

2. Registration

2.1 You must register with the company when using the service or making an order. By registering, you declare (and the company has the right to rely on the relevant statement accordingly) that you are 18 years of age or older and have the ability to form a legally binding contract.

2.2 You declare to the company and all suppliers who provide goods through the company's website that all orders you make through the company's website will be made within the scope of your contractual authority.

2.3 When you fill out these forms, you promise to:

2.3.1 Provide true, accurate, up-to-date and complete personal identification information about your individual as required,

2.3.2 Make sure to keep your user name and password properly,

2.3.3 Only you or your authorized person use your user name and password to log in to this website.

2.4 The company has the absolute discretion to reject any new user application and terminate any registered users without providing any reason.2.5 If there are any changes to the information you have registered, you must notify the Customer Service Department immediately to ensure that the company can bring the latest information to you.

3. Order

3.1 Unless otherwise noted, the company is not a seller or supplier of goods. The company is responsible for managing the website, arranging the order processing process and completing the goods you ordered from the supplier through the company's website.

3.2 When you make an order, it means that you purchase the goods from the supplier at the specified price of the goods. Once you submit, you must not cancel the order, even if the company has not accepted or rejected your order.

3.3 The company will confirm by email that the company has received your order.

3.4 The company must make every effort to complete each purchase order issued by the customer through the company's online store website, but if the company refuses or cannot complete any purchase for any reason (including shortage of goods or changes in supply) On the other hand, the company does not need to bear any responsibility to anyone in this regard.

3.5 If the company cancels your order, the company will notify you by email, and will return any amount deducted from your credit card in your account as soon as possible but in any case within thirty (30) days from your order. You accept that the company does not need to make any compensation for your dissatisfaction.

4. Price and payment

4.1 The company must ensure that the price and information of the goods listed on the webpage of the online store have been updated, but the company reserves the right to change the price and other information of the goods without notice.

4.2 The company only accepts bank deposits, credit cards and Stripe payments.

4.3 The company uses third-party payment services for online transactions. When you make an order, it is regarded as your agreement and acceptance. Subject to its terms and conditions, your payment information will be collected, processed and retained by our company and payment service provider. You agree and accept, and you are solely responsible for any losses incurred or incurred by you in the transaction, and the company does not have to bear any related losses in whole or in part under any circumstances.

5. Delivery

5.1 Except for public holidays and when the typhoon warning signal No. 8 or above or the black rainstorm warning is in effect, the company will only deliver goods from Monday to Sunday in specific areas of Hong Kong (Hong Kong Island, Kowloon and New Territories). The company currently does not deliver to remote areas and outlying islands, and buildings without lift equipment. The company reserves the right to refuse delivery at its sole discretion. You agree and accept that you will receive the ordered goods from our logistics center. Under no circumstances will our company accept cancellation of orders or refund to you.

5.2 You agree and accept the goods you have ordered. Under no circumstances will the company accept cancellation of orders or refund to you.

5.3 The company will deliver the goods you ordered through the company's staff or third-party suppliers to the delivery address you provide. When you confirm receipt of the goods, the company's staff requires you to sign for the goods. When the goods are delivered to the delivery address provided by you, the goods are deemed to be delivered to you and received by you. If you fail to receive the goods for any reason, you agree and accept that the company has the right to choose to charge you additional fees or cancel your order.

5.4 The company may deliver one or more times, and some products may be delivered directly by the supplier. Any time and date regarding the delivery of goods, or the time required for delivery is only an estimate. If the company fails to meet any prescribed delivery or delivery date or time, the company will notify you about the progress of your order. You agree and accept that under no circumstances will the company accept cancellations or refunds to you.

5.5 When the goods you have purchased have been delivered to you, you will become the owner of the goods. You will bear the risk of holding the goods yourself and the company will not be responsible for their loss or damage.

6. Return or replacement

6.1 Unless otherwise specified, returns or replacements will not be accepted.

6.2 According to the return or replacement policy of individual suppliers, if the goods you ordered are faulty, defective or damaged (not your fault), or the goods are not ordered by you, or the quantity delivered is not correct, it can return or replace within seven (7) days, but only:

6.2.1 The return or replacement policy applies;

6.2.2 The product is unused and is in the original state of sale, together with all parts and accessories provided with the goods, including instructions, certificates, labels, marks, consumables, bags and boxes;

6.2.3 The packaging of the goods must be in the state when they were delivered to you; and

6.2.4 The request for return or replacement is sent to the company's customer service representative via the instant chat room and the product is returned to the supplier at the delivery address through the company's free collection within the period specified by the supplier.

6.3 You agree and accept that whether to accept the replacement of goods depends on the supply of inventory.

6.4 You agree and accept that it is the sole discretion of the supplier to accept the return or replacement of goods. Under no circumstances will the company accept direct returns to the company or be liable for any damages caused by you for any reason.

7. Disclaimer and limitation of liability

7.1 The company does not declare or guarantee that access to the company's website (including the use of mobile applications or software) or any part of it will be unobstructed, reliable or fault-free.

7.2 The company does not declare or guarantee to you that the company's website or any of its contents will be accurate, complete or reliable.

7.3 You agree that no data transmission on the Internet can be guaranteed to be completely safe. Although our company is committed to protecting this information, our company does not guarantee and cannot guarantee the security of the information you transmit to our company. Any data you transmit to the company shall be at your own risk.

7.4 The company does not declare or guarantee:

7.4.1 Any service (whether or not provided by the company) will be provided with due care and skill; or

7.4.2 Any goods (whether or not provided by the company) will be of commercially available quality or will be suitable for any purpose (although the company has been notified of the use in advance).

7.5 To the extent permitted by law, our company excludes all liability to you for the following reasons (whether in the form of contract, infringement or other forms and regardless of whether we are negligent):

7.5.1 Inaccuracies, errors or omissions in the company's website (including the use of applications or software) or any information in it or any related technical, factual, text or printing information

7.5.2 Failure to provide our website (or any part of it), goods or services;

7.5.3 Any delayed provision, or failure to provide or make available goods or services, or any negligent provision of goods or services;

7.5.4 Any commodities are not of commercially available quality or suitable for their intended use; or

7.5.5 Any misrepresentation about the company's website, goods or services.

7.6 In addition to the legal requirements:

7.6.1 The company will not be liable to you for any indirect or consequential loss, damage or expense, including loss of profits, business or goodwill caused by any problems that you inform the company, and

7.6.2 The company will not be liable to pay you any money in compensation, unless otherwise stated in these terms and conditions.

7.7 You must abide by and comply with all applicable regulations and laws, including obtaining all customs, import or other permits required to purchase goods from the company's website. The company does not make any statement or assume any responsibility for the export or import of the goods you purchase.

7.8 You agree that these restrictions are reasonable in terms of the nature of the company's website, especially because when you purchase goods through the company's website, you will enter into an independent contract with the supplier each time.

7.9 The above exclusion does not affect any legal rights that cannot be excluded. However, in this case, the company's liability (as permitted by law) will be limited to resupplying services or goods to you.

7.10 The above exclusions or restrictions shall be interpreted as separate and divisible provisions in these terms and conditions.

8. Guarantee

8.1 Your statement, guarantee and commitment, you will not:

8.1.1 Use our website for any fraudulent or illegal purposes;

8.1.2 Use the company's website to defame, abuse, harass, track, threaten or infringe the rights of others (including but not limited to the privacy or publicity rights of others);

8.1.3 Obstruct or interfere with the operation of the company's website or the server or network used by the company's website; or violate any regulations, procedures, policies or regulations related to the network;

8.1.4 Transmit or distribute any harmful, intrusive or potentially or intended to damage the operation of any hardware, software or equipment or monitor the use of viruses, worms, Trojan horse programs or other computer codes on any hardware, software or equipment on our website

8.1.5 Reprint, copy, sell, resell or use any part of the company's website (including applications or software) for any commercial use, or its use or connection;

8.1.6 Revise, adapt, translate, reverse engineer, decompile or disassemble any part of the company's website (including applications or software);

8.1.7 To construct or copy any part of the website without the prior written consent of the company;

8.1.8 Establish a database by systematically downloading and storing content, user content or any website content; and

8.1.9 Infringe any copyright, design rights and intellectual property rights of the goods.

9. Content

9.1 The intellectual property rights of all contents are owned, controlled or licensed by our company. These terms and conditions do not confer any rights or interests on you, and the company reserves all other rights.

9.2 Unless you have obtained the express written consent of the company or you are expressly authorized by law, you shall not:

9.2.1 Use the content for any commercial or other non-personal purpose;

9.2.2 Copy content or transmit content to any other device or any other person; or

9.2.3 Reprint, distribute, communicate to the public, revise, reformat, prepare derivative works or display content.

9.3 You confirm and agree that if you violate any of the provisions of this article, the company may not provide you with any content at its sole discretion.

9.4 The company will take all reasonable commercial efforts to ensure the accuracy of the content, but does not guarantee and declare (express or implied, legal or other forms) the accuracy, quality or completeness of the content or its suitability for any purpose, and The company will not assume any responsibility for this. You also agree that the advertiser bears full responsibility for the advertising content shown on the company's website. The placement of relevant advertisements does not constitute the company's recommendation or approval of the advertiser's products, and each advertiser shall be fully responsible for any statements made by its advertisements. The company will not be liable for any loss caused by your reliance on the accuracy of the information contained on the company's website.

10. Indemnity

You agree to any claims, losses, damages, expenses, expenses (including legal expenses) or other liabilities for the company and all directors, employees and contractors of the company due to violation of any covenants, guarantees, statements and agreements in this article Indemnify the company and all directors, employees and contractors of the company and protect the company from damage.

11. Link to the website

Certain links (including hyperlinks) on our website will lead you to leave our website. Links are provided for your convenience only, and the inclusion of any link does not imply our support or endorsement of the linked website, its operator, or its content. The company is not responsible for the content of any website other than the company's website.

12. Termination

12.1 If you violate any terms and conditions, the company may immediately terminate your access to the company's website or registration.

12.2 Any rights that have been incurred by either party on the termination date will still be enforceable after termination.

13. Intellectual property

13.1 The intellectual property rights of all content, user content, design, text, images and other materials on the company's website, and their selection or arrangement are owned, controlled or licensed by the company. Any authorized use without prior written approval is strictly prohibited.

13.2 All trademarks, product names and company names or logos on the company's website are the property of the company or the property of their respective owners. The Company has not approved the use of any such trademark, appearance, product name, company name, logo or title, and such use may constitute an infringement of the rights of the holder.

14. General matters

14.1 If the statements and guarantees in these terms are made to the company and the commodity suppliers through the company's website, you confirm and agree that the statements and guarantees are intended to grant rights to all relevant suppliers the interests of the suppliers are made, and the relevant suppliers can each rely on and enforce the relevant statements and guarantees made by you.

14.2 The company reserves the right to modify the content of the website (including the services provided by the company) and these terms and conditions at any time without notice. If there are changes to these terms and conditions, they will be announced on the website, and if you continue to use the company's website after any relevant changes, you agree to be bound by the revised terms and conditions of use. This right includes the right to change any documents that form part of these terms and conditions.

14.3 The company has made every effort to clarify whether the quotation of the goods provided on the company's website includes any relevant taxes or duties. If the quotation is not clear under any circumstances, please be aware that you may be liable for tax or customs duties (such as value-added tax) imposed by suppliers or laws other than the price before making an order.

14.4 The company attaches great importance to privacy issues. Our privacy policy covers our use of any information you provide. By using the services of our company, you agree that our company may collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the company's privacy policy.

14.5 The company reserves the right to refuse users' access to the company's website or any part of it at its sole discretion without notice, and may refuse to provide the company's services to any user who violates these terms and conditions.

14.6 The company will not be responsible to you for any violation of these terms and conditions of use, nor will it be unable to provide or delay the provision of the company's services through the website due to any events or circumstances beyond the company's reasonable control You bear no responsibility.

14.7 If any of these terms and conditions is considered invalid or unenforceable by the courts of the stationery jurisdiction, it will not affect the validity or effectiveness of any other provisions, and the invalid provisions shall be deemed to be consistent with these provisions and Split rules.

14.8 The company may transfer these terms and conditions or appoint any third party, including a group company, to provide services to you on its behalf, or perform any of the obligations of the company contained in these terms and conditions.

14.9 Without the written consent of the company, you may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions.

14.10 These terms and conditions set out the complete agreements and understandings of the parties and replace all previous oral or written agreements, understandings or arrangements concerning the subject matter of these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not set out in these terms and conditions.

14.11 These terms and conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.


In case of any disputes, the company reserves the right to make the final decision, and may revise these terms and conditions at its absolute discretion. The customer is responsible for reviewing these terms and conditions before issuing any purchase order. After the purchase order is issued, the customer shall be deemed to have accepted the terms and conditions in effect at that time.